Important Shipping Information
Padovani's Chocolates offers year-round shipping to our customers. We work hard to ensure that our chocolate is delivered to you fresh and in good condition.
SHIPPING RATES AND METHODS
Shipping rates are determined by FedEx, based both on the total weight of the order and the distance the shipment will travel. We ship exclusively with FedEx and offer Ground Services only to certain areas around of Honolulu. Unfortunately, we cannot offer the Ground option to all destinations because our chocolate is time and temperature sensitive – we want our chocolate to reach you and your gift recipients looking and tasting just as fresh as it does when it leaves our shop.
If you are placing your order after 12:00 pm West, your order will not be shipped until the following business day. Orders are not shipped on Fridays, Saturdays or Sundays to ensure minimal time in transit. Shipments are not picked up or delivered during national holidays when FedEx is closed. You will receive email confirmation when your order is shipped.
We currently only ship to the contiguous United States. Please note that we cannot ship to P.O. Boxes or international destinations. We are not responsible for delivery delays experienced by FedEx due to weather or mechanical error and are, therefore, unable to offer refunds for those reasons.
Please note that delivery date options provided are estimates only. We will ship your order to arrive as close to your estimated delivery date as possible. Unfortunately, due to circumstances beyond our control, we are unable to guarantee delivery dates. If you have any questions or need assistance with your order please contact us or call +1 (808) 536-4567 Hawaiian Time.
All orders are shipped “signature required ” which means the package will be left only sign at the shipping address, which may mean simply left on a residential doorstep is not valid.We are not responsible if the package is lost or stolen or melted after FedEx has completed the delivery.
Shipping chocolate is tricky and nobody likes melted chocolate! If the destination city’s is out of Oahu, we’ll provide a styrofoam lined container and ice packs to protect your chocolate. If you have chosen ground shipping, we are not responsible if the chocolates arrive melted and will not offer any refund. Please note that we only offer Expedited shipping to most states by plane and Fedex.